Flat Rate Pricing Terms & Conditions
At Gillies Group, we operate on a flat rate per task pricing model. This means you know the cost of the work up front, with no hidden extras or unexpected bills.
What’s Included
- Our flat rate covers travel, labour, and standard materials needed tocomplete the task.
- Each task is quoted in advance by one of our office team, so you have a clear price indication before any work begins
- All work will be quoted prior to starting, ensuring full transparency.
Diagnostic Charge
If you are unsure of the exact plumbing, heating, or drainage issue, we will apply a diagnostic charge. This covers the time and expertise required to investigate the problem. Following diagnosis, we will provide a clear quotation for any repairs if required.
Why Flat Rate Pricing Benefits You
- No Surprises – You know exactly what you’ll pay before we start.
- Fair & Transparent – Pricing isn’t based on how long the job takes. If it takes longer than expected, you don’t pay more
- Value for Money – Travel and materials are already built into the rate, so there are no add-ons later.
- Peace of Mind – You can budget with confidence, knowing the full cost before committing.
- Efficiency – Our engineers focus on getting the job done properly, not on the clock.
Payment Terms
- Payment is due on completion of works and upon receipt of invoice.
- We accept all major credit and debit cards, as well as BACS payments.